Doctor doctor, my organisation is sick – Heather Baily

Doctor doctor, my organisation is sick – Heather Baily

Public sector leaders continue to wrestle with financial constraint and increasing demand. The focus is value for money, balancing productivity with sustainable service delivery to meet increasingly complex demands and high levels of public expectation. For police...
Mythbusting millennial communications strategies

Mythbusting millennial communications strategies

Generation Y or Z, ‘millennials’, or simply under 25s? Whatever you call them, too often it seems as though effective communication with this age group is something only to be fantasised about, but never actually achieved. This is usually down to some basic...
Why better child protection needs better communication

Why better child protection needs better communication

“Serious Case Review”, the three rather matter of fact words which follow the tragic and untimely death of a child. Since their inception as part of the Children Act 2004, following the death of Victoria Climbié, Serious Case Reviews have provoked controversy as other...
Don’t let your crisis become your own goal

Don’t let your crisis become your own goal

The events at Old Trafford yesterday highlighted the challenges that organisations face when confronted with a major security breach. Not since the abandonment of the Grand National in 1997 – due to an IRA bomb threat – have we seen such significant impact...
After 27 years, sorry is still the hardest word

After 27 years, sorry is still the hardest word

As the week has unfolded, journalists, commentators and families of those that have fought for justice since the tragic events of April 1989 have managed to find words to describe the indescribable. On Tuesday 26 April 2016, a fairly inconspicuous glass building in...