Joining the Dots

Domestic abuse, civil and criminal justice and technology

Crest Advisory and CGI have undertaken this partnership research project to identify ways to address the twenty-first century challenges of tackling domestic abuse across the justice system and beyond.

Our aim was to connect research, policy, lived experiences and technology to be able to explore ways that the systems and processes could better protect vulnerable people and prevent domestic abuse now, as well as to look at where the opportunities lie for solutions for the future.


Domestic abuse is a prevalent, high-impact crime with widespread and lasting consequences. Today in England and Wales there are estimated to be 6.5 million adults who have directly experienced domestic abuse, and overall one in four women and one in six men will experience domestic abuse in their lifetime. In 2016-17, eighty-two women and thirteen men were killed by a partner or former partner.

Victims of domestic abuse have two avenues open to them in securing an official response: a criminal justice response, and a civil justice one.

A criminal response will be reliant on the police to investigate and the crown prosecution service (CPS) to make a decision about charging and prosecution. In addition, the police can issue a Domestic Violence Protection Notice or a Domestic Violence Protection Order via the Magistrates’ court.

Victims not wishing to go down the criminal route may instead choose a civil remedy, primarily a non-molestation order (NMO) or an occupation order. NMOs were introduced as a civil order under the Family Law Act 1996, and in 2007 breach of a NMO became a criminal offence.

Our report focuses on the disconnect between these two responses, and more broadly the civil and criminal justice systems on domestic abuse.

Why Now?

The Government has committed more than £100 million to tackle violence against women and girls, and a Domestic Abuse Bill is due this autumn. Therefore, we believe now is the time to identify systemic issues and put forward solutions to address them. Victims of domestic abuse need and deserve a criminal and civil justice system that work in harmony to support and protect them.


Our starting point was to understand how problems we know about currently can be solved using existing systems and tools.

We ran a series of workshops bringing together criminal and civil justice practitioners, stakeholders and experts to look at challenges related to domestic abuse, examine the disconnect between the civil and criminal justice systems, and devise and test innovative solutions. In addition to the series of roundtable meetings we held individual meetings and briefings with senior stakeholders.

This report brings together the technical intelligence and public safety expertise of CGI with Crest’s deep understanding of criminal justice, bolstered by evidence, insights and research undertaken by sector experts gathered over a period of six months.


We found that the police and criminal courts often lack clear and robust processes for working with the civil justice system. In practice this means that:

  • basic information is not routinely shared between the police and civil courts
  • where information is shared, it is not always timely
  • there is sometimes a lack of understanding among practitioners about what civil orders mean in practice
  • criminal and civil justice systems do not always take full account of each other’s judgements

Looking to the future: the need for a new approach

The aim of this report is not to give definite answers as to how the issues raised should be addressed, but to prompt criminal justice leaders to engage with the debate.

We have however set out five key questions and suggested potential solutions that could significantly improve the current approach, and provide a better and safer system for victims of domestic abuse – follow the link to the full report to read the full list of 10 recommendations.


  1. How can we ensure the better coordination of civil/family and criminal courts processes?
  2. Should non-law enforcement agencies be able to access policing data to ensure proper safeguarding?
  3. What opportunities are there to enhance knowledge and business process across the system, and address inconsistencies in response to domestic abuse?
  4. Before any new protective order is introduced, do we understand the efficacy of NMOs and civil orders as protective measures for those subjected to domestic abuse?
  5. Could the courts require non-criminal justice agencies to do more to address the drivers of offender behaviour?

Crest and CGI at the National Problem Solving Policing Conference

Read our blog post here

Founded in 1976, CGI is one of the world’s largest IT and business consulting services firms. They help clients achieve their goals, including becoming customer-centric digital organisations, through high-end IT and business consulting, systems integration and outsourcing services combined with a unique client proximity model and global centre of excellence network.

CGI has built a deep understanding of criminal justice and public safety challenges across the UK, Europe and North America based on close relationships with our clients. Our integrated solutions help clients adopt modern and efficient work practices to support crime prevention and community policing; crime detection and analysis; courts; prosecution and probation; judicial administration and border management.

Crest Advisory is an independent criminal justice, specialising in criminal justice and policing. We provide analytical, policy and communications support to organisations who share our mission: building safer and stronger communities.


Report authors:

Jon Clements

Jon Clements

Director of Development

Jon Clements draws on nearly two decades experience in public affairs, the media and criminal justice to ensure Crest offers clients the support they need to achieve their goals. A former national newspaper and broadcast journalist, Jon leads on Crest’s positioning and oversees the development of new business and marketing.

Sophie du Mont

Sophie du Mont

Strategy and Insight Manager

Sophie du Mont is Strategy and Insight Manager at Crest Advisory. She analyses and evaluates statistics and existing policies affecting the criminal justice system.

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