Media relations and public affairs

We believe how you are perceived in public is instrumental to your influence, your reputation and your ultimate success. Crest has helped some of the biggest and highest profile organisations across criminal justice and policing to engage with the media and manage their public image.

We work with you to develop a strategic approach, using positive coverage to change perceptions, strengthen your relationships with key stakeholders and land your message with the right audiences. Our team understands the value of setting the agenda through regional or national campaigns and is skilled at spotting opportunities for you to proactively communicate through the media. We can develop your narrative, create compelling content and supporting material, and facilitate news conferences and interviews.

And our team knows how to handle more challenging times, with experience of advising and delivering for criminal justice agencies, local and national Government, public inquiries and major charities. Crest can provide a comprehensive service, from strategy development and counsel for your senior leaders, to delivering a bespoke 24/7 media relations service, including call handling and media monitoring. We can also train your spokespeople so they have the confidence to speak effectively on your behalf in specific and testing situations.

With our experience in Government and politics, we can help you to engage with the policy-making process. We can monitor the progress of legislation, advise on how you can best engage with Parliament and provide training ahead of Select Committee appearances. We will take care to ensure our approach is tailored to suit your needs, your brand and values, and your business plan.

If you would like to find out more about us and how we work please contact one of our team for an initial chat.

Our recent work

Tips from our team on communicating with the public and the media

Engaging the public through the media


One way of getting your key messages heard


Take the public with you


When preparing for a controversial announcement

Be the trusted voice



When handling the communications in a crisis


Charlotte Phillips

Charlotte Phillips

Director of Communication

Charlotte Phillips leads on media relations and public affairs. For more information, email

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