Problem Solving Domestic Abuse

Delivering justice for victims and survivors in partnership with CGI

Crest has been asked by leading information technology and business process consulting services provider CGI to help identify practical and innovative ways to ensure better outcomes for people who suffer domestic abuse or who are vulnerable to it.

An estimated 1.9 million adults experienced domestic abuse last year, and 1 in 10 of all offences recorded by the police in England and Wales were related to domestic abuse. A police force receives a call for help relating to domestic abuse every 30 seconds. And, most shockingly, these figures wildly underestimate the true number of victims who are affected by domestic abuse across the country – many of whom for many reasons remain hidden from public protection services.

Crest, together with CGI – who run the Police National Database (PND) on behalf of the UK Home Office – therefore want to understand how more people vulnerable to domestic abuse can be protected from harm. Our focus will be on digital solutions, as these have the much-needed potential to enhance the capturing, reviewing and sharing of domestic abuse cases and intelligence.

What are we doing?

Through engaging with practitioners, victims and survivors, and policymakers, we are identifying problems that affect the reporting, investigation and prevention of domestic abuse.

CGI and Crest will develop solutions based on what we hear, looking for what could be done with existing resources and tools now – as well as in the future. We aim to:

  • Expand knowledge and use of existing policing resources, like the PND
  • Build a partnership between data and professionals to create new solutions to solve existing problems
  • Equip policing with smarter tools to tackle priority crimes such as domestic abuse

Earlier this year we presented some initial findings on solutions that could be implemented now, using existing resources, to the National Problem Solving Conference.

Next Steps

We are now looking for further ways we can use wider technological solutions to improve detection, enforcement and protection in the future. We will identify areas where partnership between the ‘doers’ and the ‘data’ can solve problems, such as:

  • How can policing and civil justice work better together to tackle domestic abuse?
  • How could data improve cross sector and inter-agency approaches to protecting the vulnerable?
  • How can technology help criminal justice agencies keep pace with public and victim expectations?

Get involved – register your interest in our programme

Over the next few months we will:

  • Produce discussion papers that identify specific problems and issues in tackling domestic abuse and vulnerability
  • Hold expert roundtables with practitioners and policymakers to explore these issues and problems and identify potential solutions
  • Publish a final report which sets out practical ways in which the effective use of technology and data can deliver better outcomes

Crest and CGI at the National Problem Solving Policing Conference

Read our blog post here

CGI holds the Home Office contract to build and operate the United Kingdom’s Police National Database (PND), for a further three years. Founded in 1976, CGI is a global IT and business process services provider delivering high-quality business consulting, systems integration and outsourcing services.

Crest are an independent criminal justice and policing-focused consultancy. Crest have worked for more than half of British police forces, as well as the Home Office and Ministry of Justice, to analyse, develop and communicate the strategies and insights needed to help build safer communities.


To send us your ideas, to get involved in our roundtables or to be kept informed about our progress, please register your interest here:

About us:

Jon Clements

Jon Clements

Director of Development

Jon Clements is Director of Development at Crest Advisory, and formerly a crime reporter for ITV News and the Daily Mirror.

Sophie du Mont

Sophie du Mont

Strategy and Insight Manager

Sophie du Mont is Strategy and Insight Manager at Crest Advisory. She analyses and evaluates statistics and existing policies affecting the criminal justice system.

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